I'm
in Bradford and once again to my amazement I've been called upon to
explain how the ticket machines operate. I'm less surprised this time
and even less shocked when my train is late. As normal I've run (a
jog to many people) for my train and arriving at the platform
discover with relief it's due shortly. Minutes pass and the board
still says the train is “on time” despite its scheduled departure
having already passed. A group of us mill around the platform
internally grumbling until the train disappears from the board and is
replaced by the next service. I'm used to buses seemingly being
sucked into the void, never arriving despite information boards
announcing their imminent arrival moments before but trains?
Back
in April, I remember being flabbergasted by various news articles
claiming that Network Rail had improved punctuality figures. I spent
January to June commuting between Leeds and Crossflatts and
experienced delays every day without fail on my return journey. I'm
relieved to recently read that new punctuality tables are soon to be
published using new criteria that no longer allows five to ten minute
delays to be considered as “on time”. The new figures suggest
regional trains are “on time” 71% of the time while long-distance
journeys only make the cut 59.7% of the time
(http://www.metro.co.uk/news/904805-only-70-per-cent-of-trains-on-time-in-real-punctuality-table).
Somewhat different from the 90% old calculation methods threw up and
still hard to believe for the regular commuter.
In
search of station staff to query, I go towards the barriers where
three ladies mull over the information board, who seem equally
confused by the disappearance of a whole train. One of their number
is less fazed, impressively reassuring us she can see it in the
distance. I can't but several minutes later her point is made.
Boarding
my metal steed, I wonder whether alongside punctuality tables Network
Rail plan to improve information boards. After all, acting as company
spokesman Network Rail’s Robin Gisby (their
operations managing director) recently said: “We will be open and
honest with the public about our performance and the capacity
constraints we’re working under”. I dubiously look forward to the
days when information boards are less misleading and trains stop
being abducted by alien ships.
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